Data Deletion Instructions
How to delete your data
You can request deletion of your SiiMii account, workspace data, and connected advertising or social-platform credentials at any time.
Option 1: Request workspace erasure inside SiiMii
- Sign in at https://siimiini.siimii.ai/tenant.
- As the workspace owner, open Workspace menu → Settings.
- Open Privacy & data.
- Choose Erase my workspace and complete the confirmation and email verification steps.
- Return to Privacy & data to check closure status and any outstanding steps.
The owner can also use Download my data (JSON) in this section. If you are not the workspace owner, need a personal data request instead of closing a workspace, or need additional records, contact us using the email option below.
Option 2: Email us
Send a deletion request to privacy@siimii.ai from the email address associated with your SiiMii account. If you are requesting deletion for a business workspace, include the workspace or company name so we can verify the request.
What we delete
- Operational workspace records and account profiles that are no longer needed for another workspace. Limited accounting evidence is retained separately with restricted access.
- Connected platform OAuth credentials and access tokens, including advertising, video, and social-platform connections.
- Product descriptions, campaign drafts, creative drafts, social post drafts, comment or message drafts, and related workspace content.
- Stored social comments or messages processed for moderation or replies, unless a limited audit or legal retention reason applies.
How workspace closure proceeds
Requesting erasure disables new work and scheduled billing. SiiMii then confirms campaign pauses and resolves interrupted provider requests and any required campaign cleanup. Advertising may continue spending until the provider confirms the pause. Already submitted requests may still incur their original authorised charges.
Account credentials remain available until those provider checks are resolved. Remaining wallet funds, refunds and outstanding charges need verified financial reconciliation. Requesting erasure does not issue an automatic refund; contact SiiMii support to review any remaining balance or unresolved payment.
Permanent removal can start no earlier than 30 days after the request, once the outstanding provider and financial steps are resolved. This is a grace period, not a guarantee that removal finishes within 30 days. The closure status in Settings → Privacy & data shows outstanding steps. You can request cancellation there before permanent removal starts; cancellation may be temporarily unavailable while a closure step is running. Cancelling does not resume billing or campaigns.
Erasing a SiiMii workspace does not delete posts, YouTube videos or reusable advertising assets held in your connected provider accounts. Review and remove unwanted content in those accounts separately. Backup copies follow separate retention and deletion procedures; contact our privacy team for a request involving those copies.
Questions
For privacy questions or rights requests, contact privacy@siimii.ai. More detail is available in our Privacy Policy.